Effective 30 August 2026 · Groundwork is operated by Gemduck Limited in New Zealand.
PRIVACY
Privacy Policy
We collect only the information needed to run the check, save reports, process purchases, secure accounts and understand where the product can be improved.
Information we collect
Your email address, encrypted password credentials, password-reset records and session records when you create or recover an account.
The business figures you enter, the deterministic report generated from them and whether that report is unlocked.
Order status, amount, currency, refund amount and payment-provider references. Card details are handled by Stripe and are not stored by Groundwork.
First-party product and site events such as page paths, referring domain, landing views, question completion and checkout progress. We may record a coarse device category and country code supplied by our network provider, but do not store the visitor IP address or a full referring URL in our analytics database. Campaign source and UTM values may be stored for attribution. TikTok click identifiers are hashed before storage.
A random device visitor identifier and essential browser storage used to keep a draft, analytics session, region choice and campaign attribution. We do not sell this information.
TikTok Pixel receives page and conversion event information, the report price and currency, campaign association, timestamp and browser/network information such as IP address, user agent and cookies. We do not send your questionnaire figures, report calculations, email address, password or card details to TikTok.
Technical security information that hosting providers may process to deliver and protect the service.
How we use it
We use this information to provide the service, restore purchased reports, send transactional purchase and account-security messages, prevent abuse, respond to support requests, reconcile payments and refunds, and measure which campaigns, pages and product steps are useful. TikTok events are used to measure advertising performance and optimise delivery toward actions such as checkout and purchase. We do not add you to marketing messages simply because you run a check or purchase a report.
Sharing and retention
Data may be processed by service providers required to operate the product, including Railway for hosting, Cloudflare for DNS and network services, Stripe for payment processing, Resend for transactional email delivery, TikTok for advertising measurement and GitHub for application delivery. We retain account, report, order and transactional email records while needed to provide access, meet legal obligations and resolve disputes. Expired password-reset records are removed. You may request access, correction or deletion, subject to records we must retain.
Your choices
You can run the free check without an account. Draft answers, a first-party analytics identifier and campaign attribution may be stored on your device so the journey can resume and be measured. You can limit cookies and similar technologies through your browser settings. Purchase confirmations and password resets are service messages rather than marketing subscriptions. Contact us to request access, correction or deletion of account data.
TERMS
Terms of Use
What the product provides
Groundwork provides a deterministic pricing model based on the numbers you enter. The free check identifies possible pressure. The paid report provides calculated rates, scenarios, scripts and an action plan. It is a decision-support tool, not accounting, tax, legal or financial advice.
Your responsibilities
Provide figures you reasonably believe are accurate and review the formulas and assumptions shown.
Verify prices, tax treatment, employment costs, customer communications and regulatory obligations with appropriate advisers.
Keep your account credentials secure and use the service only for lawful business purposes.
Do not attempt to bypass access controls, interfere with the service or resell generated reports as professional advice.
Payment and access
The complete report is a one-time purchase in the currency and amount shown before checkout. It is not a subscription. Access is attached to the purchasing account, with password recovery available through the account email. Stripe processes payment and may apply its own terms. Where automatic tax calculation is enabled, Stripe Checkout collects the location details needed to calculate tax; otherwise the checkout amount follows the reviewed tax treatment displayed there.
Estimates and availability
Results depend entirely on the inputs and model assumptions. Groundwork does not guarantee revenue, profit, customer acceptance or any business outcome. We aim to keep the service available but cannot promise uninterrupted access. We may make reasonable changes to protect security, comply with law or improve the product.
Liability and consumer rights
To the extent permitted by law, Groundwork is not responsible for business decisions, lost profits or indirect loss arising from reliance on a report. Nothing in these terms excludes guarantees, remedies or other rights that cannot be excluded under applicable consumer law.
Governing law
These terms are governed by New Zealand law, while preserving any mandatory protections that apply where you live.
PURCHASES
Refund Policy
We want the paid report to open correctly and match the numbers submitted at checkout.
When to contact us
Contact us promptly if you were charged more than once, payment completed but the report did not unlock, the report is inaccessible because of a technical fault, or the delivered product materially differs from the purchase description.
Change of mind
Because the complete digital report is generated and made available immediately, change-of-mind refunds are generally not offered after it has been unlocked, except where required by law. If the report has not been accessed, contact us and we will review the circumstances.
How requests are handled
Email [email protected] with the purchasing email, approximate purchase time and reason for the request. Do not send card details. We aim to respond within seven calendar days. Approved refunds are returned through the original payment method; bank processing time may vary.
This policy does not limit rights or remedies available under the New Zealand Consumer Guarantees Act, Australian Consumer Law, UK Consumer Rights Act, Canadian provincial law, United States state law or other mandatory consumer protections that apply to you.